Refund policy
Returns & Refunds Policy
At Vet & Veldt, every bar of soap is handmade in small batches with care and intention. Due to the nature of our products, please read our returns and refunds policy carefully before placing an order.
Returns
For hygiene and safety reasons, we do not accept returns on soaps or skincare products once they have been delivered.
This includes:
• Opened products
• Used products
• Products returned due to personal preference (such as scent, texture, or colour)
Damaged or Incorrect Orders
If your order arrives:
• Damaged, or
• Incorrect,
please contact us within 48 hours of delivery with:
• Your order number
• A brief description of the issue
• Clear photographs of the item and packaging
We will assess the situation and, where appropriate, offer:
• A replacement, or
• A refund
at our discretion.
Refunds
• Approved refunds will be processed back to the original payment method.
• Please allow 5–10 working days for the refund to reflect, depending on your bank or payment provider.
• Shipping fees are non-refundable, unless the error was on our side.
Lost Parcels
If a parcel is lost in transit, we will assist with the courier’s investigation process. Refunds or replacements will be handled according to the courier’s final outcome.
Sale & Discounted Items
Items purchased on sale or at a discounted price are non-refundable, unless they arrive damaged or incorrect.
Allergies & Sensitivities
Our products are made using natural ingredients. While many of our soaps are suitable for sensitive skin, individual reactions may vary. Vet & Veldt cannot be held responsible for allergic reactions. We recommend reviewing ingredient lists carefully and performing a patch test before use.
Policy Updates
Vet & Veldt reserves the right to update or amend this policy at any time.
If you have any questions about returns or refunds, please contact us before placing your order — we’re always happy to help.
From farm to bar 🤍